Chippewa Valley Times

Tow operators in Eau Claire now have the opportunity to join the city's No Preference Tow List, a program designed to streamline vehicle towing when owners do not specify a preferred service. The city recently opened applications for the list, providing an opportunity for qualified operators to receive dispatch calls when law enforcement or other city officials request a tow without a specified provider.

The No Preference Tow List is designed to ensure fair distribution of tow requests while maintaining high service and safety standards. Tow operators who wish to participate must meet specific insurance and operational requirements outlined by the city. According to the application, operators must maintain at least $2 million in commercial general liability insurance, $1 million in automobile liability insurance, and $500,000 in workers’ compensation coverage. An umbrella policy is preferred but not mandatory.

Additionally, tow operators must adhere to a fee cap of $250, which includes all expenses related to responding to the scene, the first hour on-site, and transporting the vehicle up to 15 miles to the requested shop. This cap includes any surcharges or expedited service fees, though it does not apply to heavy-duty service tows. Operators may charge standard storage fees if a vehicle remains in their possession beyond the initial tow.

Participants in the program must pay an annual fee determined by the city to remain on the list. Failure to pay in a timely manner will result in removal. The city also requires tow companies to provide updated proof of insurance annually and notify officials of any changes to their coverage.

Another key requirement is that tow operators must not refuse a No Preference tow call once they are on the list. Applications are available on the City of Eau Claire’s website.