Chippewa Valley Times

The City of Chippewa Falls Department of Public Utilities has released updated utility rates for water and wastewater services. The rates, which are determined through state and local approval processes, took place on January 2, 2025.

Water rates are reviewed and authorized by the Wisconsin Public Service Commission. Customers are charged a quarterly service fee based on the size of their water meter. The larger the meter, the higher the charge. In addition to the service fee, residents pay a volume charge based on water consumption, measured in hundred cubic feet. The volume charge follows a tiered structure, with different rates applying based on usage levels.

A public fire protection charge is included in water bills. This fee, based on meter size, funds fire protection services, including water used for firefighting, equipment testing, and training.

Wastewater rates are set by the Chippewa Falls Common Council. Customers pay a fixed billing charge covering operational and maintenance costs, along with a volume charge based on the amount of water consumed. Wastewater charges appear on the same bill as water service fees.

The city also applies a storm water fee to finance its Storm Water Management Program and comply with environmental regulations. This fee is based on the amount of runoff generated by properties. A recycling fee is included in the utility bill to fund curbside recycling services. This charge applies to single-family through four-unit residential properties.

Utility bills are issued quarterly and due within 20 days of issuance. A one percent late payment fee applies to unpaid balances. Unpaid accounts as of October 15 are subject to a penalty and may be added as a tax lien if not resolved by November 15.

Customers have several payment options, including online payments, phone transactions, mail-in payments, and in-person payments at City Hall. A direct payment option allows automatic deductions from a bank account. Payments can also be made through a mobile app.

The city offers a sprinkling allowance for residential properties to account for seasonal water use that does not enter the wastewater system. This allowance is automatically calculated based on winter water consumption.

For more information, customers can contact the Utilities Business Office at City Hall.